Free guide for carers in Hampshire

A free printable guide for anyone looking after a family member or friend at home. It covers the help you can ask for, moving someone safely, preventing falls, medicines, and an emergency plan to fill in.

For adults who look after a partner, relative, friend or neighbour who is ill, older or disabled. This edition adds a list of local help in Hampshire.

Download the printable guide (PDF, 4 pages, 148 KB) Download the large-print guide (PDF, 7 pages, 152 KB)

Free to print, copy and share. No registration is needed. Organisations are welcome to link to this page so readers always find the latest version. A link is appreciated, but it is not a condition of using the guide.

Their own care plan comes first. If the person you look after has advice from a hospital, GP, physiotherapist or care team, follow that. This guide is general information. It is not a care plan.

Help for you as a carer

You can ask for a carer's assessment. It is free. Contact adult social services at your local council.
It looks at how caring affects you: your health, work, free time and relationships. You can ask for it at the same time as the assessment for the person you look after.
Help that may follow includes breaks from caring, training in moving and handling, local support groups and advice on benefits.
If you care for someone for at least 35 hours a week, you may be able to get Carer's Allowance. The person you look after must get certain benefits. Check on GOV.UK. In Scotland it is called Carer Support Payment.
Breaks help stop you becoming worn out. Options include a sitting service, where a trained volunteer keeps the person company for a few hours, a day centre, or a short stay in a care home. The council only pays for a break when it has assessed that one is needed.

Moving and helping them safely

Helping someone stand, walk, or get in and out of bed can hurt you both if it is done the wrong way. Back injuries are the most common injury for carers.

If you help someone move often, get training, or ask a health professional to show you how.
Ask the council for an occupational therapy assessment. It can show you the right way to help, and what equipment would make it safer.
The council may provide equipment free, such as a hoist, stand aid, transfer board or slide sheet.
Do not buy lifting equipment until an occupational therapist, physiotherapist or social worker has advised you. Try equipment before you buy it.
Your council may run free moving and handling courses.

Helping to prevent falls

Keep floors clear of clutter, loose wires and rugs.
Use a non-slip mat in the bath or shower.
Encourage regular eye tests and hearing checks. Ear problems can affect balance.
If you think a medicine is affecting their balance, speak to their GP or pharmacist.
Help them stay active every day. Activities that improve strength and balance, done at least twice a week, help too. Our free sheet of simple exercises is at mobilephysiotherapist.co.uk/balance-exercises.

If they fall

Keep them comfortable and warm.
If they can get up, help them carefully. Do not try to lift them yourself.
Call 999 if they cannot get up, or they may have hurt their head, neck, back or hip.
Call NHS 111 if they may be in pain, hurt or unwell.

Tell their GP about any fall, even if they were not hurt.

Medicines

Give medicines at the right time of day. Check whether each one should be taken with food or between meals.
A pharmacist may be able to give you a pill box with a section for each time of day.
If they take several medicines, their GP surgery may offer a free review with a pharmacist. Try to go with them, if they would like you there.
Keep all medicines in one place, ideally locked away. Order repeat prescriptions in good time.
Never give a double dose to make up for a missed one. Check with a pharmacist before giving a medicine you have bought.
Never give medicine without their agreement. Check with their doctor or pharmacist before you crush tablets.

Plan for an emergency

If you were ill, or could not get to them, who would step in? Make a plan now, while things are calm.

Ask a relative, friend or neighbour who could help at short notice. Make sure they have a key or the key safe code, and know what care is needed.
Write down the care they need, with their medicines and any dos and don'ts. Keep it somewhere easy to find, and tell people where it is.
Look at the plan again now and then, and keep it up to date.
Some areas have a carers emergency card scheme. Ask your local carers service.

My emergency plan

The printable version has space to write these in:

Name and address of the person I look after
Who can step in (name and phone)
Their GP surgery and pharmacy
Their medicines, and where they are kept
Allergies
Care and support they get, and who provides it
Walking aids and other equipment
Anything else people need to know

Local help in Hampshire

Hampshire has three councils. Hampshire County Council covers the county outside Southampton and Portsmouth. Southampton and Portsmouth each have their own city council. Each line says which area it is for.

Help for carers. County: Princess Royal Trust for Carers 01264 311680. Southampton: Unpaid Carers Support Southampton 023 8083 2253, Monday to Friday, 9am to 5pm. Portsmouth: Portsmouth Carers Service, at the Portsmouth Carers Centre in Southsea. carercentre.com
Hampshire County Council adult social care. For people in the county, outside Southampton and Portsmouth. Ask for help or an assessment using the online form. The council does not give out walking sticks, frames, wheelchairs or pressure cushions: ask your GP surgery about these. hants.gov.uk/adultsocialcare
Southampton City Council adult social care. For people in Southampton city. Call 023 8083 3003. Out of hours, for emergencies only: 0300 555 1373. southampton.gov.uk/adult-social-care
Portsmouth City Council adult social care. For people in Portsmouth city. Call the helpdesk on 023 9268 0810, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm. Out of hours, for urgent help: 0300 555 1373. portsmouth.gov.uk/services/adult-social-care
Equipment. Equipment is lent after an assessment. County: Hampshire Equipment Service 01256 476800, for repairs or collection. Southampton: Millbrook Healthcare 0333 2408335, option 3. Portsmouth: Millbrook Healthcare 0333 240 8334. In Portsmouth it is free.
Falls (county). Steady and Strong classes help people over 65 with strength and balance. Call 0370 779 0106. If you have had a fall in the last three months, ask your GP about NHS falls services.
Personal alarms. County: ask Hampshire County Council about care technology, such as alarms linked to help 24 hours a day. Southampton: Careline 03332 079937. Portsmouth: Safe at Home, for PO1 to PO6 postcodes or Portsmouth council tax payers.

Local contacts checked 2 November 2026. Services can change, so check before you rely on one.

Coming home from hospital?

Our free hospital checklist covers what to sort before they leave, home safety, when to get medical help, and a 14-day diary: mobilephysiotherapist.co.uk/after-hospital-checklist/hampshire.

About this guide

Prepared by Mobile Physiotherapist UK, a team of independent physiotherapists who visit people at home. It is general information, not a personal plan, and it is not issued or approved by the NHS.

Sources checked: 2 November 2026
Next review due: November 2027
Edition: Hampshire edition, November 2026

Sources

Spotted something that needs updating? Email office@mobilephysiotherapist.co.uk.

Would help at home make a difference?

Some people like a physiotherapist to visit them at home. You can find a home-visit physiotherapist in Hampshire.