Privacy Policy

Last updated: 7 April 2026

Introduction

Mobile Physiotherapist (mobilephysiotherapist.co.uk), referred to as "the Platform", "we", "us", or "our", is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website.

Mobile Physiotherapist is an online directory and marketing platform that connects clients with independent, self-employed physiotherapists. We do not provide physiotherapy treatment, process payments, or hold clinical records.

Information we collect

Website visitors

When you visit our website, we may automatically collect:

  • IP address and browser type (anonymised via Google Analytics)
  • Pages visited and time spent on site
  • Referral source

Contact form enquiries

If you submit a contact form or send us an email, we collect:

  • Name and contact details (phone, email)
  • The content of your message

We use this information solely to pass your enquiry to the relevant physiotherapist or to respond to your query.

Information we do not collect

As a directory platform, we do not collect or store:

  • Medical history or health information
  • Payment or financial information
  • Clinical records

Any personal or health information you share with a physiotherapist is managed directly by that practitioner under their own privacy policy and data protection obligations.

How we use your information

We use the information we collect to:

  • Forward enquiries to the appropriate physiotherapist
  • Respond to questions about the Platform
  • Understand how visitors use our website (via anonymised analytics)
  • Improve our website and services

Legal basis for processing

We process your personal information under the following legal bases:

  • Legitimate interests: To operate the Platform, pass on enquiries, and improve our website
  • Consent: Where you have submitted a contact form or opted in to communications

Physiotherapist data responsibilities

Each physiotherapist listed on this Platform is an independent data controller. They are responsible for:

  • Maintaining their own clinical records in line with HCPC standards
  • Complying with UK GDPR and data protection law for any client data they hold
  • Providing their own privacy notices to their clients

If you have questions about how a physiotherapist handles your personal data, please contact them directly.

Data retention

Contact form enquiries are retained for up to 12 months, after which they are deleted. Website analytics data is anonymised and retained in accordance with Google Analytics policies.

Sharing your information

We do not sell your personal information. We may share your enquiry details with:

  • The physiotherapist relevant to your enquiry (this is the purpose of the contact form)
  • Law enforcement or regulatory bodies, if required by law

Your rights

Under UK GDPR, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing
  • Request data portability
  • Withdraw consent

Cookies

Our website uses minimal cookies for essential functionality and anonymised analytics (Google Analytics with IP anonymisation enabled). We do not use advertising or tracking cookies. You can control cookies through your browser settings.

Invoice generator tool

We provide an invoice generator tool for physiotherapists listed on the Platform. This tool stores data only in the user's browser (local storage). No client names, financial data, or invoice details are sent to or stored on our servers. Clearing browser data removes all stored information.

Contact us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

Email: office@mobilephysiotherapist.co.uk

Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on this page with the date of last update.